Help us help you

When you complete your purchase, you get a confirmation by email. When the order ships, we send the tracking code. The delivery date is shown before you pay, calculated for your address.

Pix or card, in a single payment. The payment method is clear in the bag, before the last step. Instalments are not available yet.

You can cancel within 7 days of delivery, with no reason needed. We refund everything you paid, shipping included, immediately. If you paid by card, we notify the issuer so the charge is not made or is reversed. Just write to customer service with your order number.

If the piece doesn't fit, exchanging the size is simple: contact customer service. If it arrived defective, you choose an exchange, a price reduction or a refund, within the periods of the Consumer Code.

Write your message for the card: it travels with the gift, with no price showing. Delivery can go to your address or straight to the recipient.

Every order has an electronic invoice (NF-e). Once authorised, the XML file and DANFE are emailed to you and available under “My orders”.

We use only what is needed to deliver the order and issue the invoice. You can ask to access, correct or delete your data at any time. Details on the Policies page.